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Return, Cancellation & Refunds
EASY RETURNS
Our easy return policy makes it possible for customers to shop with Confidence with us.
A product at and under the final price of Rs 1000 is not eligible for return or refund.
For all products above the final price of Rs 1000, the below policies apply.
Order Cancellation & Refunds
You can cancel an order anytime before it has been shipped by us or within [7] days of delivery, as per the return timeframe applicable. However, in case of [Gifts, Artifacts, and Gold and Silver Coins], order can be cancelled only if it is yet to be shipped by ARA.
For any applicable refund, it will be made through the same mode of payment used to place the order within 3 working days of receipt of cancellation intimation.
For any order that is cancelled after it has been shipped by us, we will make the refund for the amount due within [two weeks] of receiving the products back at the ARA office and verifying that it is undamaged. Refund will be made through the same mode of payment that was used for placing the order.
Please note, for COD orders, refund will be made in the form of cheque issued to the same name as the one used for placing the order. For a refund of over Rs 25,000 we will require the customer to submit their PAN number.
Discounts and Special Promotions
In case you have used a discount code while placing the order and now wish to cancel it, the refund will be made equivalent to the amount paid by you.
Once the order is cancelled, any discount code used remains expired and cannot be applied on a fresh order.
Partial Order Cancellation
While we take requests for partial cancellation of an order, that is of one item from a multi-item order, the refund rules as per the above table shall apply. Also, the shipping charges will not be refunded in case of partial cancellation.
Our easy return policy makes it possible for customers to shop with Confidence with us.
A product at and under the final price of Rs 1000 is not eligible for return or refund.
For all products above the final price of Rs 1000, the below policies apply.
| Category | Return Time-Frame (From Delivery) | Lifetime Exchange (12 months after purchase) |
| Lifestyle Jewellery in Silver/Other Metals without Precious Gemstones/Diamonds | 100% money back if cancelled within 7 days | No refund / exchange |
Order Cancellation & Refunds
You can cancel an order anytime before it has been shipped by us or within [7] days of delivery, as per the return timeframe applicable. However, in case of [Gifts, Artifacts, and Gold and Silver Coins], order can be cancelled only if it is yet to be shipped by ARA.
For any applicable refund, it will be made through the same mode of payment used to place the order within 3 working days of receipt of cancellation intimation.
For any order that is cancelled after it has been shipped by us, we will make the refund for the amount due within [two weeks] of receiving the products back at the ARA office and verifying that it is undamaged. Refund will be made through the same mode of payment that was used for placing the order.
Please note, for COD orders, refund will be made in the form of cheque issued to the same name as the one used for placing the order. For a refund of over Rs 25,000 we will require the customer to submit their PAN number.
Discounts and Special Promotions
In case you have used a discount code while placing the order and now wish to cancel it, the refund will be made equivalent to the amount paid by you.
Once the order is cancelled, any discount code used remains expired and cannot be applied on a fresh order.
Partial Order Cancellation
While we take requests for partial cancellation of an order, that is of one item from a multi-item order, the refund rules as per the above table shall apply. Also, the shipping charges will not be refunded in case of partial cancellation.
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